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Terms

All orders placed on the Potato Head Online Store are delivered Monday to Friday, 9am – 5pm by DHL. Stock permitting, all orders placed with the Potato Head online store are usually dispatched within 2 working days. Kindly note that dispatch times may increase during high demand periods.

 

Shipping Rates and Delivery Times

Indonesia

DHL Express: $10.00
2-3 working days from dispatch of order

Asia and Australia

DHL Express: $25.00
1-2 working days from dispatch of order

Europe

DHL Express: $35.00
2-3 working days from dispatch of order

USA and Rest of the world

DHL Express: $45.00
2-4 working days from dispatch of order

For shipments outside of Indonesia, please note that the above shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.

 

Returns

Procedure for returning goods

All items intended for return must have a Return Code (RC). RC numbers must be obtained within 10 working days of receipt of delivery by emailing shop@potatohead.co and requesting a (RC) number. Potato Head Online Store will then reply with a RC number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without this number.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside Indonesia. It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with Potato Head Online Store within the above stated timeframe. Please note that Potato Head Online Store does not accept liability for returned goods.

When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund the costs of postage / transport where the item returned is faulty.

Returns within 14 days

You have the legal right to cancel your order within fourteen working days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you want to cancel your order, you will need to follow the procedure set out below within the fourteen days.

Potato Head Online Store will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging. Potato Head Online Store will not accept returns for any non-faulty items that have been worn and tags removed.

Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags and hygiene seals until you are completely satisfied that the items will not be subject to return within fourteen days. We also request that items are returned with their original packaging including, in the case of shoes, original boxes.

Except where items are faulty and a replacement is not available, refunds for items may be given and only at the discretion of Potato Head Online Store. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.

Returns after 14 days

Returns received outside the above time frames will not be accepted.

 

Currency

Potato Head Store processes and charges all orders in USD.

 

Contact Us

POTATO HEAD SHOP

Jl. Petitenget No.51B, Seminyak
Kec. Kuta Utara, Kabupaten Badung
Bali 80361

+62 0361 3029999
shop@potatohead.co

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