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Shipping & Return Policy

What's the estimated delivery time and cost for shipment?

The original ship from Singapore, it takes 2-5 business days for the DHL shipping

Does the price include duties and taxes?

No, our Shipments are DAP (Delivery at Place) which means that the recipient of the shipment must pay all the local customs fees

How can I track my order?

Once we shipped your order, you will receive shipping details including a link to track your shipment

I'm not satisfied with the product, what can I do?

You may request to return or exchange within 14 days of delivery time. The item(s) must be unused, unwashed, and unaltered. Please note, sales product(s) and discounted items are not eligible for return or exchange

 Are the service returns free?

No, they are not. We will deduct the total costs from your refund amount

Do I have to pay taxes on my returns?

You may have to pay taxes depending on the country of your address

Wasted Return Policy

What's the estimated delivery time and cost for shipment?

Ceramics / Glassware / Candle
Orders are processed within 2-4 days. International shipping to Europe or the US typically takes 7-14 business days, depending on the destination and courier service.Shipping costs will be calculated at checkout based on your location and the weight of the package. We take extra care to pack fragile items securely.

Chairs / Furniture
For larger pieces like chairs, pleae allow 10-21 business days for delivery, depending on your location and customs clearance. Shipping costs will vary based on volume and destination and will be shown at checkout or quoted separately if needed.

Does the price include duties and taxes?

No, our prices do not include import duties and taxes. These may be charged by your local customs upon delivery and are the responsibility of the buyer. We recommend checking with your local authorities for estimated fees based on your country's import policy

How can i track my order?

Once your order is shipped, you'll receive an e-mail with your tracking number and link. This will allow you to monitor the progress of your shipment until it arrives. For any delays or issues, feel free to contact our support team.

I'm not satisfied with the product, what can i do?

Ceramics / Glassware / Candle
If the item is damaged or incorrect, we'll cover the return shipping. For change-of-mind returns, return shipping is at the customer's expense.

Chairs / Furniture
Due to the size and shipping costs, returns are not free unless the item is faulty or sent in error.
Please ensure you're confident with your order before finalizing the purchase.

Do i have to pay taxes on my returns?

Any import taxes, duties, or customs fees paid on delivery are non-refundable. Depending on your country's policy, return shipments may alsoincur taxes or handling fees, which we are not responsible for.

FAQ

Are your item(s) made using sustainable materials?

Yes, we use sustainable materials and practices wherever possible. You can check the product descriptions on each item for more details.

What payment methods do you accept?

We accept card payments

How can I stay updated on new arrivals and promotions?

Join with us by subscribe to our email by scrolling down to the bottom of the page and input your email on the text box

How do I contact customer support?

Contact us on shop@potatohead.co

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