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Shipping & Return Policy

What's the estimated delivery time and cost for shipment?

The original ship from Singapore, it takes 2-5 business days for the DHL shipping

Does the price include duties and taxes?

No, our Shipments are DAP (Delivery at Place) which means that the recipient of the shipment must pay all the local customs fees

How can I track my order?

Once we shipped your order, you will receive shipping details including a link to track your shipment

I'm not satisfied with the product, what can I do?

You may request to return or exchange within 14 days of delivery time. The item(s) must be unused, unwashed, and unaltered. Please note, sales product(s) and discounted items are not eligible for return or exchange

 Are the service returns free?

No, they are not. We will deduct the total costs from your refund amount

Do I have to pay taxes on my returns?

You may have to pay taxes depending on the country of your address

FAQ

Are your item(s) made using sustainable materials?

Yes, we use sustainable materials and practices wherever possible. You can check the product descriptions on each item for more details.

What payment methods do you accept?

We accept card payments

How can I stay updated on new arrivals and promotions?

Join with us by subscribe to our email by scrolling down to the bottom of the page and input your email on the text box

How do I contact customer support?

Contact us on shop@potatohead.co

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